Return Policy and Cancellation

  •  If order is processed and delivered the items won’t be taken back or replaced unless there is a reasonable manufacturing issue.
  •  If the delivery is not executed during first attempt due to incorrect or insufficient address, recipient not at home, address found locked or refusal to accept, the customer shall still be charged for the order. No refunds would be entertained for such items.
  • Please note that cancellations have to be made within 1 hour after placing an order. For canceling your order, you will have to get in touch with our customer support executive by sending an email to and giving the reference of your order number. In case we receive a cancellation notice and till that time the order has already been processed by us, the order cannot be cancelled. Organogram has complete right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by organogram and accept organogram decision regarding the cancellation.

Shipping policy

Shipment Processing Time. All orders are processed within 2-3 business days, You will receive your orders anywhere from 5-10 business days from the date that it is shipped out. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipment may be delayed by 10-15 days. Items that are on backorder will be shipped out as soon as they become available.

Payment policy

  1. Orders can be placed through internet banking, credit card and debit card.
  2. All credit card, Debit card and net banking transactions are processed over a secure encrypted connection with highest security grading.
  3. We do not keep your payment card details. The third party providers process the payments and only these entities can see your payment card details.
  4. We start processing your order as soon as you pay for the same and do not encourage any cancellation of the orders. Hence before placing the order through the payment gateway, kindly go through the products depicted, its category, price etc and satisfy yourself beforehand.

Refund Policy

  • When will I get my refund? Refunds back to Credit Cards, Debit Cards, Net Banking or Bank Accounts (NEFT) are fully refunded within 3-5 days after we receive and process your return. Refunds in form of cheques can take 10-12 business days to arrive via post.
  • Once an item(s) is returned or found missing in an order ‘at the time of delivery’, a refund will be raised that time itself. The final payment collected from the customer will be the one after deducting the specific amount from the total order amount. It can be cash / card / Sodexo. In the case of bank transfer / online payment, the specific amount will be added as credit against the concerned customer account held with
  • If an item(s) is found missing or returned ‘at a later point of time’, a communication will be received by you regarding the same. If a refund is raised, the specific amount will be credited to your bank account with the facility of NEFT/RTGS at the earliest slot possible. Normally we follow ‘no question asked return/refund policy’.
  • If you haven’t received the benefit of refund amount for two orders following the ‘issue order’, please feel free to get in touch with our Customer Service Manager at or +91 892 116 5026.